Using Your Quarantine Area

The quarantine area is used to archive all the mails which weren't passed on to you; in short the quarantine contains every message which our system protected you from receiving.

Clicking upon an individual message will allow you to view it in the raw state, and allow you to train the message as not spam, delete it, or forward it on to you.

If you'd like to know why a particular message was archived and not sent to you please look for the X-MS.com-Reject header. This is one of many headers which we add to mails, both those which are sent to you and those which are withheld.

Quarantine Delegation

By default only the domain administrator may view the mails stored in the quarantine.

This means that if your users believe they have missed a mail they were expecting they are going to have to come to you, as domain owner, to perform a search for it. (Or submit a support request).

To avoid this problem you may delegate the quarantine access, allowing domain users to view their own rejected mail.

For example:

• You have the domain example.org.
• You have a user "bob@example.com" who often receives mails that are quarantined.
• Rather than constantly searching this mail yourself you create a quarantine login for bob@example.com.

If you create a quarantine login for a particular user they will be able to see all quarantined mail originally addressed to that email address - and no other mails.